Privacy and Cookies Policy

Updated August 2023

At ESG Report Pro we work hard to serve our customers better every day. Looking after the personal data you choose to share with us is a hugely important part of what we do and what we expect others to do for us. We want you to be confident that your data is safe and secure with us, and that we understand how to use it and protect it, so that we can offer you a more personalised and rewarding experience. This recently updated Privacy and Cookies Policy complies with the requirements of the General Data Protection Regulation (GDPR).

What this Policy Covers

The data controller is ESG Report Pro, referred to in this policy as “we” or “us”. We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That’s why we’ve developed this privacy and cookies policy (“Policy”), which:

We offer a wide range of products and services, so we want you to be clear about what this Policy covers. This Policy applies to you if you use our services (referred to in this Policy as “our Services”). Using our Services means the purchase of products and/or services with us over the phone, or online or otherwise using any of the websites (“our Websites”) or mobile applications (“our Mobile Apps”) where this Policy is posted. This Policy also applies if you contact us or we contact you about our Services.

Our Websites or Mobile Apps may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.

Who we are?

The data controller officer for ESG Report Pro is Mr Robin Boustead, (info {at} who can be contact at any time regarding this Policy.

What information do we collect?

This section tells you what personal data we may collect from you when you use our website and what other personal data we may receive from other sources. When you shop with us online or browse our Websites or use our Mobile Apps, we may collect:

Other sources of data we may collect.

We may also use personal data from other sources, such as specialist companies that supply information, online media channels, our Retail Partners and public registers. For example, LinkedIn, Facebook and Instagram likes and interactions that will help us to:

How do we use personal information?

This section explains in detail how and why we use personal data. We use personal data to make your shopping experience easier, faster and allow greater access for you to our range of products. This means that processing your personal data allows us to:
Process your orders and refunds – Why do we process your personal data in this way? We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.
Manage and improve our day-to-day operations including this website and mobile apps – Why do we process your personal data in this way? We use cookies and similar technologies on our Websites and Mobile Apps to improve your customer experience. Some cookies are necessary so you should not disable these if you want to be able to use all the features of our Websites and Mobile Apps. You can disable other cookies but this may affect your customer experience.
Help to develop and improve our product range, services, information technology systems, know-how and the way we communicate with you – Why do we process your personal data in this way? We rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems (including security) and our product range, services and stores. This allows us to serve you better as a customer.
Detect and prevent fraud or other crime – Why do we process your personal data in this way? It is important for us to monitor how our Website and Mobile Apps are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Website and Mobile Apps.
Personalise your shopping experience by using your online browsing behaviour to help us better understand you as a customer and provide you with personalised offers and services – Why do we process your personal data in this way? Looking at your browsing behaviour and purchases allows us to personalise our offers and services for you. This helps us meet your needs as a customer.
Provide you with relevant marketing communications (including by email, post or online advertising), relating to our products and services – Why do we process your personal data in this way? We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests. To achieve this we also measure your responses to marketing communications relating to products and services we offer, which also means we can offer you products and services that better meet your needs as a customer. You can change your marketing choices, both when you register with us, and at any time after that. You also have choices when it comes to online advertising. We set out below your choices when it comes to cookies, and how you can control your online behavioural advertising preference
Contact you and interact with you about our products, for example by email or post or by responding to social media posts that you have directed at us – Why do we process your personal data in this way? We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications.

What legal basis do we have for processing your personal data?

In relation to the headings mentioned in the section above (“how and why we use your personal data”), our legal basis for processing your personal data is:

Make our Services available to you

Legal Basis:

We will not be able to provide you with your products or services if you do not provide us with this data.Legitimate Interests – following fulfilment of your order for the other personal data in that section.

Manage and improve our day-to-day operations

Legal Basis:

Personalise your browsing experience

Legal Basis:

Contact and interact with you

Legal Basis:

Where we have mentioned above our use of your personal data is based on our “legitimate interests”, these are:

When do we share personal data?

This section explains how and why we share personal data with Retail Partners and Service Providers. When we share personal data with these companies we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

Retail partners

We work with a number of Retail Partners who sell our products through their own-managed channels, for example on their own websites or Mobile Apps. We only share personal data that enable our Retail Partners to provide their services. For example, when you shop on our Website we will give the relevant Retail Partner your name and contact details so that they can deliver your items.

Service Providers

We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing, combining and analysing data, processing payments, provide us with legal or other professional services as well as delivering orders. We only share personal data that enable our Service Providers to provide their services.

Some of the Service Providers we work with operate online media channels, and they place relevant online advertising for our products and services, as well as those of our suppliers and our Retail Partners, on those online media channels on our behalf. For example, you may see an advert for our products and services as you use a particular social media site. Examples of our Service Providers include Facebook and Instagram.

This section explains how and why we share personal data with other organisations.
We may share personal data with other organisations in the following circumstances:

Where do we store and process personal data?

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

Whilst we take appropriate technical and organisational measures to safeguard your personal data, it is important that you keep your login details and devices protected from unauthorised access.

How long do we keep your personal data for?

We will not keep your personal data longer than we need to, how long this is depends on several factors, including:

Use of cookies and other technologies

We and our partners use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your customer experience as you use our Websites and Mobile Apps and to provide you with relevant online advertising. This section provides more information about Cookies, including how we use them and how you can exercise your choices about our use of Cookies.

How we use Cookies

Cookies are small text files containing a unique identifier, which are stored on your computer or mobile device so that your device can be recognised when you are using a particular website or mobile app. They can be used only for the duration of your visit or they can be used to measure how you interact with services and content over time. Cookies help to provide important features and functionality on our Websites and Mobile Apps, and to improve your customer experience. When you consent to Cookies on our Services, these may be used to do the following:

Your rights in relation to data

You have the right to see the data we hold about you. This is called a Subject Access Request. If you would like a copy of the personal data we hold about you, please write to: ESG Report Pro email: info {@}  In relation to your personal data, you also have the right to:

How to contact us?

If you have any questions or queries regarding our privacy practices, your information or if you wish to file a complaint, please email to: ESG Report Pro: info{at}

(©) ESGreport-Pro 2023